55 lines
9.4 KiB
HTML
55 lines
9.4 KiB
HTML
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<meta name="description" content="Installation help, presentation guidance, troubleshooting and support for the Hudra browser extension.">
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<title>Help and Support - Hudra</title>
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<a class="skip-link" href="#main">Skip to content</a>
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<div class="header-brand-group"><a class="ecosystem-link" href="/">Napper</a><span class="brand-separator" aria-hidden="true">/</span><a class="brand" href="/hudra" aria-label="Hudra home"><img src="/img/HudraLogo48.png" width="48" height="48" alt=""><span>Hudra</span></a></div>
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<nav class="site-nav" id="site-nav" aria-label="Primary navigation"><a href="/hudra">Home</a><a href="/hudra/privacy">Privacy</a><a href="/hudra/terms">Terms</a><a class="nav-button" href="https://chromewebstore.google.com/detail/hudra/bjggdeecklhnpebgmjiaedaadmpdoddm">Get Hudra</a></nav>
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<main id="main">
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<section class="legal-hero"><div class="container">
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<div class="eyebrow"><span></span> Help when you need it</div>
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<h1>Hudra support</h1>
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<p>Install Hudra, prepare a supported QLearn or Canvas lesson for presentation, troubleshoot common issues or report a bug.</p>
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</div></section>
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<section class="legal-page"><div class="container legal-layout">
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<aside class="legal-nav" aria-label="Support contents"><strong>On this page</strong><a href="#install">Install</a><a href="#present">Start presenting</a><a href="#troubleshooting">Troubleshooting</a><a href="#report">Report a problem</a><a href="#permissions">Permissions</a><a href="#remove">Uninstall</a><a href="#contact">Contact</a></aside>
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<article class="legal-content">
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<div class="notice-card"><strong>Hudra is an independent project</strong><p>Hudra is not an official Queensland Department of Education or Instructure product. Use it only where your organisation permits browser extensions.</p></div>
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<section id="install"><h2>1. Install Hudra</h2><p>Install Hudra from your browser's official extension store.</p><div class="store-options"><a class="store-badge" href="https://chromewebstore.google.com/detail/hudra/bjggdeecklhnpebgmjiaedaadmpdoddm" aria-label="Install Hudra from the Chrome Web Store"><img src="/img/chrome-web-store-badge.png" width="170" height="48" alt="Available in the Chrome Web Store"></a><a class="store-badge" href="https://microsoftedge.microsoft.com/addons/detail/hudra/aogdgaofdldbpmkjknklojbhcbcfandb" aria-label="Install Hudra from Microsoft Edge Add-ons"><img src="/img/microsoft-edge-addons-badge.png" width="181" height="48" alt="Get it from Microsoft Edge"></a></div><ol><li>Open Hudra's listing in the Chrome Web Store or Microsoft Edge Add-ons.</li><li>Select the store's install button and confirm the browser prompt.</li><li>Confirm Hudra is enabled on your browser's extensions page.</li><li>Open or refresh the supported QLearn or Canvas lesson page you want to present.</li></ol><p>Review presentations before classroom use.</p></section>
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<section id="present"><h2>2. Start a presentation</h2><ol><li>Open a supported structured lesson page on QLearn or an Instructure-hosted Canvas site.</li><li>Click the Hudra toolbar icon or press <kbd>Alt+P</kbd>.</li><li>Hudra starts automatically in single-screen mode or, when two usable displays are available, dual-screen mode.</li><li>Move through the lesson using Hudra's on-screen controls or supported keyboard controls.</li></ol><p>In dual-screen mode, Hudra places presenter controls on the primary display and clean audience slides on the secondary display. Hudra presents the lesson content already on the page; it is not a replacement for the QLearn or Canvas page editor.</p></section>
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<section id="troubleshooting"><h2>3. Quick troubleshooting</h2><h3>Hudra does not appear</h3><ul><li>Check that the extension is enabled.</li><li>Refresh the QLearn or Canvas page after installing or updating Hudra.</li><li>Confirm the page is a supported structured lesson on QLearn or an Instructure-hosted Canvas site.</li><li>Try closing and reopening the browser.</li></ul><h3>The presentation opens incorrectly</h3><ul><li>Check that the lesson uses clear heading-based sections or the structure expected by Hudra.</li><li>Reload the lesson and launch Hudra again.</li><li>Test with other browser extensions temporarily disabled.</li><li>Update to the latest Hudra release and the latest stable version of your browser.</li></ul><h3>Dual-screen view is not working</h3><ul><li>Confirm the second display is connected and set to extend rather than duplicate.</li><li>Hudra automatically uses dual-screen mode when it detects two usable extended displays.</li><li>If the automatic arrangement is incorrect, exit Hudra, confirm the displays are configured correctly, and launch it again.</li></ul></section>
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<section id="report"><h2>4. Report a problem</h2><p>A useful bug report includes the Hudra version, browser name and version, page type, steps to reproduce the issue, and what you expected to happen. Screenshots are helpful, but remove student names, personal information and private course content first.</p><p><a class="button button-primary" href="mailto:support@napper.au?subject=Hudra%20bug%20report&body=Hudra%20version%3A%0ABrowser%20and%20version%3A%0AQLearn%20page%20type%3A%0ASteps%20to%20reproduce%3A%0AExpected%20result%3A%0AActual%20result%3A">Create a bug report email</a></p></section>
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<section id="permissions"><h2>5. Why Hudra needs browser permissions</h2><p>Hudra requests only the access needed to provide its presentation features:</p><ul><li><code>activeTab</code> provides temporary access after you click Hudra or use its shortcut. Hudra uses it to inspect the selected tab and show an explanatory notice when a page is unsupported.</li><li><code>scripting</code> injects Hudra's packaged page-detection and presentation code into the selected lesson page. No remote code is downloaded or executed.</li><li><code>storage</code> retains only temporary session metadata needed to coordinate and restore an active presentation. Lesson content and generated previews are not written to extension storage.</li><li><code>system.display</code> detects usable displays and arranges presenter and audience windows.</li><li>Host access allows Hudra to operate on supported QLearn and Instructure-hosted Canvas lesson pages. It is required for the new audience tab created in dual-screen mode because the original tab's temporary <code>activeTab</code> grant does not transfer to that tab.</li></ul><p>Hudra activates only after you click its toolbar button or use its keyboard shortcut. See the <a class="text-link" href="/hudra/privacy">privacy policy <span>→</span></a> for further information.</p></section>
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<section id="remove"><h2>6. Disable or uninstall Hudra</h2><ol><li>Open your browser's extensions page.</li><li>Find Hudra.</li><li>Turn it off to disable it temporarily, or choose <strong>Remove</strong> to uninstall it.</li></ol><p>Removing Hudra also removes its locally stored extension data according to your browser's behaviour.</p></section>
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<section id="contact"><h2>7. Contact and security reports</h2><div class="contact-options"><a class="contact-card" href="mailto:support@napper.au?subject=Hudra%20support"><strong>Email support</strong><span>support@napper.au</span></a><a class="contact-card" href="mailto:support@napper.au?subject=Hudra%20feature%20suggestion"><strong>Suggest a feature</strong><span>Share a presentation workflow Hudra could improve</span></a></div><p>Do not send passwords, authentication details, student records or private lesson content. Suspected security vulnerabilities should be reported privately with the subject “Hudra security report”.</p></section>
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</article>
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</div></section>
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</main>
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<footer class="site-footer"><div class="container footer-grid"><div class="footer-brand"><a class="brand" href="/hudra"><img src="/img/HudraLogo48.png" width="44" height="44" alt=""><span>Hudra</span></a><p>A classroom presentation system for structured QLearn and Canvas lesson pages.</p><small>Part of <a href="/">napper.au</a></small></div><div class="footer-links"><div><strong>Hudra</strong><a href="/hudra">Home</a><a href="/hudra/support">Help</a><a href="https://chromewebstore.google.com/detail/hudra/bjggdeecklhnpebgmjiaedaadmpdoddm">Chrome Web Store</a><a href="https://microsoftedge.microsoft.com/addons/detail/hudra/aogdgaofdldbpmkjknklojbhcbcfandb">Microsoft Edge Add-ons</a></div><div><strong>Legal</strong><a href="/hudra/privacy">Privacy</a><a href="/hudra/terms">Terms</a></div></div></div><div class="container footer-bottom"><span>© <span id="year"></span> Napper.au</span><span>Hudra is independent and is not affiliated with Instructure or the Queensland Department of Education.</span></div></footer>
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